Widerrufsrecht
This Return and Refund Policy applies to purchases made from stanley1913ax.shop.
For questions, withdrawal notices, return requests, damaged-item claims, or refund inquiries, contact:
Email: info@stanley1913ax.shop
This Policy is intended to operate consistently with mandatory consumer rights applicable to customers in Germany and the European Union. Nothing in this Policy excludes or limits statutory rights that cannot legally be excluded.
1. Statutory Right of Withdrawal
If you are a consumer purchasing goods online, you generally have the right to withdraw from an eligible distance contract without giving a reason.
The statutory withdrawal period is 14 days.
For purchases of goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods.
Where multiple goods ordered in a single order are delivered separately, the legally applicable starting date will apply.
To exercise your right of withdrawal, you must inform stanley1913ax.shop of your decision to withdraw by an unequivocal statement before the withdrawal period expires.
You may send your withdrawal notice by email to:
Your message should provide sufficient information for us to identify the order, such as your name, order number, email address used for the order, and a clear statement that you wish to withdraw from the purchase.
You do not need to provide a reason for exercising a valid statutory withdrawal right.
2. Returning Goods Following Withdrawal
After notifying us of your withdrawal, you must return the goods within the period required by applicable law.
Please contact us before sending a return so that we can provide the appropriate return instructions and identify the correct return destination.
Do not send merchandise to an address that has not been confirmed for your return.
The customer is responsible for the direct cost of returning goods when exercising a change-of-mind statutory withdrawal, unless:
- we expressly agree to pay those costs;
- the goods were defective;
- the wrong goods were supplied;
- the goods were materially damaged when delivered; or
- applicable law requires us to bear the cost.
3. Condition of Returned Products
The statutory right of withdrawal permits consumers to inspect goods in a manner reasonably necessary to determine their nature, characteristics, and functioning.
Customers are not required to leave an item completely untouched simply to preserve a statutory withdrawal right.
However, the customer may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, where permitted by law.
Where reasonably possible, products should be returned with:
- included accessories;
- manuals;
- components;
- labels;
- original product packaging; and
- other materials supplied with the product.
Original packaging is requested where available but will not be treated as a condition that unlawfully removes a statutory withdrawal right.
4. Refunds Following Valid Withdrawal
If you validly withdraw from the contract, we will reimburse payments that must legally be reimbursed.
Refunds will generally be made without undue delay and within the statutory period.
Under applicable German withdrawal rules, repayment is generally required no later than 14 days after we are informed of the withdrawal.
For sales of goods, we may withhold reimbursement until:
- we have received the returned goods; or
- you provide evidence that you have sent the goods back,
whichever occurs first, unless we have offered to collect the goods ourselves.
Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed and does not cause additional charges to the customer.
Because stanley1913ax.shop provides free standard shipping, there is ordinarily no standard outbound shipping charge to refund.
If a customer voluntarily selects a more expensive delivery method than the least expensive standard delivery option offered, any additional premium-delivery cost may be excluded from reimbursement to the extent permitted by law.
5. Defective or Non-Conforming Goods
The statutory withdrawal right is separate from your rights regarding defective or non-conforming goods.
If a product:
- arrives damaged;
- is defective;
- is materially different from its description;
- is the wrong item;
- lacks an agreed characteristic; or
- otherwise fails to conform to applicable contractual or statutory requirements,
please contact us promptly at:
Provide your order number and a description of the problem. Photographs or other reasonable evidence may help us assess a physical defect or shipping damage, although we will not impose evidentiary requirements that unlawfully restrict mandatory consumer rights.
Depending on applicable law and the circumstances, available remedies may include:
- repair;
- replacement;
- price reduction;
- cancellation;
- refund; or
- another remedy required by law.
Mandatory legal guarantee and conformity rights remain unaffected by this Return and Refund Policy.
6. Incorrect Items
If we send an item different from the one ordered, contact us at:
Please do not intentionally use an incorrectly delivered item after discovering the mistake beyond what is reasonably necessary to inspect it.
Where the error is ours, reasonable return costs for the incorrect product will be handled by stanley1913ax.shop as required by applicable law.
7. Products Damaged in Transit
If your package appears damaged upon arrival, you should inspect the contents as soon as reasonably possible.
If the product itself is damaged, contact us and provide:
- your order number;
- a description of the damage;
- photographs where reasonably available; and
- information concerning the condition of the package.
Failure to provide photographs does not automatically remove statutory rights.
8. Lost or Missing Orders
If tracking information states that your package was delivered but you have not received it, contact us.
We may investigate the delivery with the carrier and request reasonable information from you to help determine what happened.
Responsibility for delivery will be determined in accordance with applicable consumer law and the circumstances of the shipment.
9. Statutory Exceptions to Withdrawal
Certain contracts or products may be excluded from the statutory right of withdrawal under applicable law.
Depending on the nature of the goods, examples may include:
- goods made to the consumer's specifications or clearly personalized;
- goods liable to deteriorate or expire rapidly;
- sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed after delivery;
- certain sealed audio, video, or software products after unsealing;
- goods inseparably mixed with other goods after delivery; and
- other categories specifically excluded by mandatory law.
An exception will only be applied where legally applicable to the relevant product and circumstances.
10. Order Cancellation Before Shipment
If you wish to cancel an order before shipment, contact us as soon as possible at:
We will attempt to process the cancellation before dispatch.
However, automated fulfillment or warehouse processing may mean that an order cannot always be stopped after submission.
If the order has already shipped, your statutory withdrawal rights and this Return and Refund Policy will continue to apply where applicable.
11. Refund Processing
Once a refund is issued, the time required for it to appear in your account may depend on your bank, card issuer, payment provider, or payment method.
A processing delay caused solely by a financial institution is separate from the time at which we initiate the refund.
12. Fraudulent or Abusive Claims
We reserve the right to investigate suspected fraud, manipulation, duplicate refund requests, return substitution, or other abusive activity.
However, this provision will not be used to deny a legitimate statutory consumer claim.
13. Mandatory Consumer Rights
Nothing in this Policy is intended to exclude:
- statutory withdrawal rights;
- statutory conformity rights;
- statutory guarantee rights;
- remedies for defective goods; or
- any other mandatory protection available under German or EU consumer law.
Where this Policy conflicts with a mandatory legal right, the mandatory legal right prevails.
14. Contact
For all return, withdrawal, defective-item, and refund matters:
stanley1913ax.shop
Email: info@stanley1913ax.shop
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