Versand
This Shipping Policy applies to orders placed through stanley1913ax.shop.
Our standard shipping terms are:
Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 days
Customer service:
1. Free Standard Shipping
stanley1913ax.shop provides free standard shipping on all orders covered by this Shipping Policy.
Customers will not be charged a standard shipping fee by stanley1913ax.shop for such orders.
If optional premium or expedited services are offered in the future, any additional charge will be displayed before the customer confirms the order.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
The estimate is intended to represent the ordinary period required for order processing, fulfillment, transportation, and delivery.
The precise delivery date may vary because of destination, carrier operations, weekends, public holidays, weather, transportation conditions, customs procedures where relevant, unusually high order volumes, or circumstances outside reasonable control.
A delivery estimate does not remove any mandatory legal rights that customers have if goods are not delivered within an agreed or legally applicable timeframe.
Under EU consumer rules, where no delivery time has been agreed, a default 30-day delivery rule generally applies; here, our stated contractual estimate is 15–20 days.
3. Order Confirmation
After an order is placed, customers should receive an electronic confirmation at the email address supplied during checkout.
Customers should review the confirmation and notify us promptly if important order information appears incorrect.
4. Processing
Orders may undergo:
- payment authorization;
- fraud screening;
- inventory verification;
- warehouse processing;
- packing;
- labeling; and
- carrier handover.
Orders may not be processed or transported on weekends or certain public holidays.
5. Delivery Address
Customers are responsible for supplying a complete and accurate delivery address.
This includes, where relevant:
- recipient name;
- street and building number;
- apartment or unit number;
- postal code;
- city;
- country; and
- other information reasonably necessary for successful delivery.
If you notice an address error, contact:
as soon as possible.
We will attempt to correct the address before dispatch, but we cannot guarantee that changes can be made after warehouse processing has begun.
6. Address Changes After Dispatch
Once a parcel has been transferred to the carrier, we may be unable to change its delivery destination.
Where the carrier permits redirection, additional procedures or restrictions may apply.
Customers should therefore verify their shipping information before completing checkout.
7. Tracking
Where tracking is available, tracking information may be provided by email, through the order-status page, or through another available store function.
Tracking updates are generated by carriers and may not appear immediately after shipment.
A temporary lack of a tracking scan does not necessarily mean that the package has stopped moving.
8. Delivery Delays
Although our estimated delivery timeframe is 15–20 days, delays may occasionally arise.
Possible causes include:
- severe weather;
- transportation disruption;
- carrier congestion;
- public holidays;
- customs processing;
- remote-location delivery;
- inaccurate address details;
- security events;
- extraordinary order volume;
- governmental measures; or
- other circumstances outside reasonable control.
If an order is materially delayed, contact:
We will review the available shipment information and, where appropriate, contact the carrier or fulfillment provider.
Nothing in this section limits statutory remedies for delayed delivery.
9. Missing Packages
If the expected delivery period has passed and no package has arrived, please contact us.
Provide:
- order number;
- customer name;
- email used for the order; and
- any relevant tracking information.
We may investigate with the carrier.
Where the seller remains legally responsible for delivery, carrier loss does not eliminate the customer's applicable statutory rights.
10. Tracking Shows Delivered but Package Is Missing
If tracking indicates delivery but you cannot locate the parcel:
- check the delivery location;
- check with household members where appropriate;
- review carrier delivery information;
- check whether the carrier used a designated safe location or collection point where legally and contractually permitted; and
- contact us if the parcel remains missing.
We may request information reasonably necessary to investigate the delivery.
11. Damaged Packages
If a parcel arrives visibly damaged, inspect the product promptly.
If the goods themselves are damaged, contact:
You may be asked to provide photographs of the packaging and product to assist with investigation.
This request does not eliminate statutory rights if photographic evidence is unavailable.
12. Incorrect Products
If you receive a product you did not order, contact us promptly.
Where the error is attributable to stanley1913ax.shop or its fulfillment process, we will provide an appropriate remedy in accordance with applicable law.
13. Partial Deliveries
Where an order contains multiple products, items may occasionally arrive in separate packages.
A partial delivery does not necessarily mean that another item is missing.
Where available, shipment confirmations or tracking information may identify separate parcels.
14. Failed Delivery Attempts
If delivery cannot be completed because:
- no authorized person is available;
- the address is inaccessible;
- required information is missing; or
- another delivery obstacle occurs,
the carrier may make another attempt, deliver to a collection location where legally permitted, or return the shipment.
Customers should follow legitimate carrier instructions where necessary to receive their package.
15. Returned-to-Sender Shipments
A package may be returned to the sender because of:
- an incorrect address;
- incomplete address information;
- refusal of delivery;
- repeated failed delivery;
- failure to collect the package; or
- other carrier-related circumstances.
If this occurs, contact us to discuss the available solution.
The legal consequences will depend on the reason for the failed delivery and applicable consumer law.
16. Customs, Taxes, and Additional Charges
Where orders cross international borders, legal customs or tax requirements may apply.
Any mandatory charges that we are legally required to disclose in advance will be handled in accordance with applicable consumer-price transparency requirements.
stanley1913ax.shop will not intentionally add undisclosed standard shipping charges after an order is placed.
17. Free Shipping Meaning
“Free standard shipping” means that stanley1913ax.shop does not charge the customer a standard transportation fee for the delivery method covered by this Policy.
It does not mean that a customer has waived any statutory delivery, cancellation, conformity, or refund rights.
18. Cancellation Before Dispatch
If you want to cancel an order before dispatch, contact:
as soon as possible.
If fulfillment has already progressed too far to stop shipment, you may still exercise applicable statutory withdrawal rights after receiving the order.
19. Returns
Shipping and delivery procedures are separate from return procedures.
Please refer to our Return and Refund Policy for:
- statutory withdrawal;
- return instructions;
- return shipping responsibility;
- defective goods;
- incorrect products; and
- refund procedures.
20. Risk During Delivery
Responsibility for accidental loss or damage during delivery will be determined under applicable consumer law.
We do not use this Policy to transfer transportation risk to a consumer earlier than legally permitted.
21. Force Majeure and Exceptional Circumstances
Extraordinary circumstances may temporarily interfere with transportation networks.
Examples include:
- natural disasters;
- extreme weather;
- war or civil disturbance;
- governmental restrictions;
- major strikes;
- major infrastructure failures;
- public-health emergencies; or
- other events outside reasonable control.
Where such circumstances occur, we will make reasonable efforts to communicate significant problems and continue fulfillment.
Mandatory customer rights remain unaffected.
22. Contact for Shipping Assistance
For shipping or delivery questions:
stanley1913ax.shop
Email: info@stanley1913ax.shop
Please include your order number when contacting customer support about an existing order.
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